Terms of Service

Service

LuxLine provides private transfers (airport, city and intercity) and day tours with a driver in Azerbaijan. Each booking is for a private vehicle of the category you choose, driven by a professional driver. The specific vehicle within that category may vary.

Booking and confirmation

A booking made on the website is a request. It stays pending until LuxLine confirms it by email, WhatsApp or phone, and it becomes binding only after that confirmation.

Please make sure your contact details, flight number, pickup address and pickup time are correct. We are not responsible for problems caused by wrong or incomplete information. If we cannot provide the service you requested, we will tell you and offer an alternative, or decline the request at no cost to you.

Prices

Prices are in US dollars (USD). They are calculated by our system from the route or tour, the vehicle category and the options you choose, and are shown to you before you submit the request. The price is for the whole vehicle, not per person.

Extra stops, route changes, additional waiting time or services added after confirmation may be charged in addition, and we will agree the amount with you in advance.

Payment

No payment is taken when you submit a booking request on the website. Unless agreed otherwise at confirmation, you pay the driver at the time of the service. Another payment method, such as prepayment, may be agreed when the booking is confirmed.

Cancellation and no-show

You can cancel free of charge up to 24 hours before the pickup time. Cancellations made less than 24 hours before pickup may be charged in full.

If the passenger does not arrive at the pickup point within the free waiting time and cannot be reached, the booking is treated as a no-show and may be charged in full. To cancel or change a booking, contact us by email, WhatsApp or phone and quote your booking number.

Waiting time

For airport pickups, the driver waits free of charge for up to 60 minutes after your flight has landed. For all other pickups, the free waiting time is 15 minutes from the agreed pickup time.

Longer waiting may be charged. If the driver cannot reach you after the free waiting time, the driver may leave and the booking is treated as a no-show.

Passenger conduct

Passengers must wear seat belts, follow the driver's safety instructions and respect the laws of Azerbaijan. Smoking, including electronic cigarettes, is not allowed in our vehicles.

The driver may refuse to carry, or end the trip of, a passenger who is intoxicated, aggressive or puts safety at risk. Passengers are responsible for damage they cause to the vehicle, including soiling that requires special cleaning, and may be charged the cost of repair or cleaning.

Luggage and child seats

Each vehicle category has a limit on passengers and luggage. Tell us in advance about extra or oversized luggage, sports equipment or animals. If the luggage or the number of passengers exceeds the capacity of the booked vehicle, a larger vehicle may be needed at an extra cost.

Child seats are available on request. Please state the number and age of the children when you book. Passengers are responsible for their own belongings; we will help to return items left in a vehicle but are not liable for them.

Liability

Our liability for any booking is limited to the price of that service. We are not liable for delays caused by traffic, road closures, weather, flight changes or force majeure, or for indirect losses such as missed flights, connections, hotel nights or events.

Nothing in these terms limits liability that cannot be limited under applicable law.

Force majeure

We are not responsible for failure or delay caused by events beyond reasonable control, such as natural disasters, extreme weather, epidemics, strikes, government actions, road closures or serious accidents. In such cases we will try to offer an alternative time or vehicle; if that is not possible, any amount you prepaid for the affected service is refunded.

Governing law

These terms are governed by the laws of the Republic of Azerbaijan. We will first try to resolve any dispute by negotiation; if that fails, the dispute will be settled by the competent courts of the Republic of Azerbaijan.

Changes to these terms

We may update these terms. The version that applies to your booking is the one published on this page when your booking was confirmed. The date at the top of this page shows when the terms were last updated.

Contact

For questions about these terms or your booking, contact LuxLine, Baku, Azerbaijan: email lux.express.company@gmail.com, phone or WhatsApp +994 55 740 21 89 or +994 50 274 31 23.